National Customer Contact Manager (S2723/02TAG) - Archway

National Customer Contact Manager

Strategic, dynamic and totally service driven, this leading logistics supplier specialises in chilled and refrigerated freight for its FMCG and retail clients.

Responsible for setting the policies and procedures (including KPI’s) to ensure customer service excellence nationally across the business, you will be required to establish, monitor, measure and plan to improve the approach to set and meet agreed service level expectations by customer and customer segments. This role will see you lead a large team, develop effective systems and processes, establish a culture of accountability for issue resolution, and establish a national ‘customer contact capability’ that enables continuous improvement and service excellence across the business.

With a relevant tertiary qualification in business, you are a highly motivated and articulate professional with proven ability to develop strong relationships and lead a team. Your knowledge of best practice customer service, systems awareness for tracking and managing enquiry resolution, and analytical capability complements your continuous improvement approach.

This is an exceptional opportunity for an experienced customer service specialist. You can expect a competitive salary package to be commensurate with your experience.

Please forward yourrésumé to, quoting Ref No. S2723/02TAG


Annual salary package




Immediate start

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Philip Archer (03) 9690 7979

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